Subsidiary of La Poste Group, Marketshot is the publisher of the leading online comparison platform « Choisir.com » (Automotive, Telecom, Finance, Real Estate and Energy) chose Diabolocom to enhance its inbound and outbound calls management.
Objective
Handling “hot contacts”, inbound calls or callback requests.
Challenge
Marketshot was looking for a tool and a company with a real technical and business competence :
• Available in SaaS mode without requiring an installation on the company’s local servers.
• Ensuring an excellent quality of voice for outbound calls and campaigns.
• Providing reports and analysis to monitor offshore suppliers’ work in real time and remotely.
Result
By using Diabolocom, Marketshot was able to :
• Buy the telecoms at the same time.
• Make flow connections.
• Interact with different third-party tools.
• Adapt workflows and intelligent scenarios by connecting them to the CRM.
"Diabolocom is a set of components that work well, delivering a good voice quality and data that can be exported via APIs for integration into your own BI (business intelligence) tools."
