SeLoger : une solution intégrée à Salesforce, partagée par les équipes de vente et le service client

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Call Center agents are usually the first point of contact with prospects at Bouygues Immobilier. Therefore the company wanted to ensure the best way to onboard these prospects so that they can reach the sales teams as soon as possible.

Challenge

Bouygues Immobilier was looking for a powerful and easy-to-use Computer Telephony Integration (CTI) system for all pre-sales and post-sales activities.

Objective

The objective was to optimize the quality of service and ultimately customer satisfaction.

Solution

Diabolocom call center software has been selected as the solution that best meets Bouygues Immobilier needs.

Meeting technical requirements

Calls logging and customer files direct pop-ups within Salesforce, leads automatic integration into outbound campaigns, detailed real-time management screen for managers… Diabolocom was able to meet many technical requirements.

The Head of Prospects Call Center at Bouygues Immobilier, Olivier FLATTET, explains that the software has allowed its team to implement constant innovations, such as call blending or omnichannel solutions (email & sms), while controlling our costs.

User-friendly and secure local solution

All of Bouygues Immobilier call center agents and managers were able to use all of the tool’s features without delay, says Olivier FLATTET adding that Diabolocom, a cloud-based publisher, is hosted locally, a guarantee of trust and security.