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Diabolocom Outbound Call Center Software
Design the most effective outbound call strategies with Diabolocom Outbound Call Center Software.
Improve customer reachability rate
Choose the appropriate outbound dialling strategy to successfully reach your contacts with Diabolocom outbound call center software.
As a telecom operator, Diabolocom also provides telephone numbers and guarantees high quality outbound calls wherever your customers are.
Optimise your team’s occupancy rate
Control the flow of outgoing calls to improve your team’s productivity.
Provide your customers and prospects with improved human agent availability with Diabolocom outbound calling software!
Increase conversion rate
Create more powerful and persuasive communication with relevant contacts, the key to lead conversion and improved sales!
Diabolocom is your partner of choice to perform client data linkage and exploit its full potential: gather customer insights to customise your scripts and enhance your sales pitch.
Customise your outbound calling strategy
Plan and monitor your outbound strategy with your outbound solution configuration options, native integration, analysis and monitoring tools.
The Diabolocom outbound Calling Center Software brings you up to
Time devoted to prospecting and sales
Calls answered
Customers contacted
Discover Diabolocom Outbound Call Center Software
"We are now able to reach more than 70% of our customers thanks to the Diabolocom tool’s campaign management."
Raphaël L'Yvonnet
Contact Center Business DirectorExplore the Diabolocom Outbound Calling Software features designed to target and improve the impact of your outbound calling strategy
Choose outgoing call numbers
Increase the pickup rate for your calls by selecting the number displayed on your outbound calls! You can display a specific country code for international call campaigns or even hide the number you’re calling from.
Choose the best-qualified sales agent
Assign your contact to a dedicated sales advisor, customer support agent or a group of agents based on your outgoing calls routing criteria.
Choose the appropriate dialling mode
Automate 100% of your outbound calls and choose the most appropriate dialer for your outgoing calling campaign objectives: preview, progressive or predictive.
Choose a regional outgoing call number
Improve your pickup rate by displaying regional numbers based on your customers’ location. Diabolocom means you can display the area code on your outbound call.
Prioritise contacts
Assign leads according to your priority criteria so that they are called first. Specify your most important customers’ numbers and reach them first.
Callback rules
Ensure that outbound calls are scheduled at the most appropriate times with callback rules.
The Power Dialer
The Power Dialer automatically dials numbers. It assigns off-hook calls based on your specifications and agents’ availability.
Native integration with CRM
Diabolocom’s outbound calling software is natively integrated to your CRM to supply, store, protect and process your customer data on a single platform.
Call blending
The call blending feature helps you manage outbound and inbound calls on the same platform and prioritise pickup calls.
CRM integration
Integrate your Diabolocom call center software to your CRM or trade tools in a few clicks such as Salesforce, MS Dynamics, ServiceNow.
Centralise and manage your customer data on a single interface.
What is an outbound call?
An outbound call is a phone call initiated by a call center or sales agent to reach a customer or a prospect.
Often used for sales, lead generation, collection of unpaid bills or customer satisfaction purposes, outbound call campaigns can be automated or operated by a human. The advantage of fully automated outbound call campaigns is they speed up the calling process and reduce costs as they do not require any human resources.
However, the success of outbound campaigns is based on two criteria: the right contact called at the right time and human interaction and personalisation. Companies use outbound sales software to better manage and target their outbound call campaigns. Integrating outbound solutions such as Diabolocom with CRMs helps to cross-sell, upsell, gather insights and improve customer databases.
What types of outbound calls are there?
There are 3 types of outbound calling systems: preview, progressive and predictive.
The preview dialer is ideal for premium campaigns, the progressive dialer strikes the right balance between connectivity and wellbeing within the team whilst the predictive dialer provides the ultimate in productivity.
Dialer systems are a must for any company that operates outbound call campaigns.
On top of these 3 dialer systems, Diabolocom outbound calling software provides additional options to increase contact connectivity and improve agent occupancy.
How to do outbound calls?
If you want to make efficient and profitable outbound calls, you need to maximise their relevance, dialling process, target connectivity and interaction time with customers or prospects.
Automating the processes and outbound calling workflows can make your sales teams twice as productive and successful. Automation allows them to spend more time interacting with the customers themselves.
What is Power Dialer?
Power Dialer is a dialer system. Its main function is to automatically dial a series of phone numbers from a calling queue.
The power dialer or outbound dialer is an ACD (Automatic Call Distribution) feature that automatically dials and allocates calls based on agent availability and specifications.
Unanswered calls are automatically redialled. Automatic Answering Machine (AMD) detection only forwards calls picked up by someone to agents.
